Navigating the bureaucracy of a power distribution company can be frustrating. Whether you are constructing a new home in Abbottabad or dealing with a transformer fault in Haripur, knowing the correct procedure saves time and money.
This directory outlines the official steps for New Connections and the direct helplines for the Hazara Electric Supply Company (HAZECO).
1. How to Apply for a New Connection (2025)
The manual application system has been replaced by the Electricity New Connection (ENC) portal. Here is the step-by-step process for residents of Hazara:
Step 1: Document Preparation
- Scanned copy of Applicant's CNIC.
- Scanned copy of Property Ownership (Registry/Fard).
- Neighbor's Bill: A copy of an electricity bill from the nearest house (to determine the feeder).
- Wiring Test Report: A certificate from a licensed electrician confirming your internal wiring is safe.
Step 2: The Online Application
Visit enc.com.pk, select "HAZECO" from the list of companies, and upload your documents. You will receive a Tracking ID.
Step 3: The Demand Notice (Fee)
After a site survey by the SDO, a "Demand Notice" will be issued. This is the official fee you must pay at the bank. Do not pay cash to any lineman or agent.
Estimated New Connection Costs (2025)
| Category | Service Line Length | Est. Cost (Rs.) |
|---|---|---|
| Domestic (Single Phase) | Up to 40 Meters | Rs. 8,500 - 12,000 |
| Domestic (Three Phase) | Up to 40 Meters | Rs. 35,000 - 45,000 |
| Commercial | Variable | Based on Load (kW) |
2. Complaint Directory: Who to Call?
If you are facing power outages, voltage fluctuations, or billing errors, use the following verified numbers.
For all power outage complaints
118Text your Reference Number to
8118Online Complaint Tracking
ccms.pitc.com.pkRegional Emergency Numbers
- Abbottabad Circle Complaint Cell: 0992-9310000
- Mansehra Circle Office: 0997-391811
- Haripur Circle Office: 0995-615189
3. Billing Complaints & Corrections
One of the most common complaints is an incorrect meter reading or "Detection Bill."
If your status is correct but the reading is wrong:
- Take a picture of your meter showing the current reading.
- Visit the Revenue Office (RO) at your local subdivision.
- Request a "Bill Correction" before the due date.
To constantly monitor your billing status and catch errors early, use the HAZECO Online Bill Checker. It updates immediately when a bill is issued, giving you time to file a complaint before the deadline.